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This program provides practical strategies and techniques resulting in to excellent customer satisfaction, extremely useful approaches to help ensure that products and services are produced. Participants will learn the true meaning of exceptional service, how to project a customer-friendly image, how to handle demanding customers leading to both productivity and profitability.

With this workshop, we aim to internalize "WOW" service as a "WAY" of life!

· Gain confidence in handling internal and external customer requirements
· Ensure excellent delivery of products/services
· Develop appropriate and systematic procedures in handling customer complaints particularly
in after sales service
· Develop a personal action plan to acquire customer service skills

Trainers Profile

SAMUEL MENDOZA JR.
CHIEF TRAINING CONSULTANT
LEAD CAREER MOVER CEBU

DYNAMIC TRAINER POWERFUL COACH

PRACTICAL CONSULTANT

He is a pioneering leader in coaching and training having co-founded the International Coach Federation (ICF) - Philippines Chapter, a highly respected and recognized mother organization of the coaching community worldwide. his mastery of high impact training techniques specifically team facilitation led to revolutionizing "enterTRAINment" appraoch to learning.

As a passionate corporate and life coach, he acquired hie expertise from the top three coaching organizations in the world namely: Corporate Coach University (Australia), Coach Training Institute (USA) and Top Human Technology (Scholarship Grantee, China).

As a dynamic international training facilitator, he hyper actively sharpened handling cross- cultural, diversified and multi-level groups coming from top companies like San Miguel Corporation, Nestle, ABS-CBN, The Filipino Channel, Philamlife, Sunlife, Philips, Monde Nissin, Citibank, Central Bank, PLDT and Enchanted Kingdom.

SERVICE & MARKETING

ABS CBN, The Filipino Channel (TFC), PLDT, Enchanted Kingdom, Aventis Pharma, DPC, Asian Tigers, Lopez, Inc., Bauang Private Power, Panay Power Plant, Ramcar, Mead Johnson, Pacific Online, J-sys, Oriental & Motolite, APL Company Ltd, Megaworld, First Oceanic Realty, Lifestyles, Veolia Water, Clark Water Corporation, Fujitsu Ten

MANUFACTURING

San Miguel Corporation, Nestle Philippines, Monde Nissin, Philips, Unilever, IMI Technologies, Texas Instruments, Cemex, Asahi Glass Philippines, Amkor Anam

RESTAURANT & HOSPITALITY

Jollibee (Philippines & USA), Pancake, Manila Hotel, Galleria Suites, Pan Pacific Hotel, Century Park Hotel, ATTAIN

BANKING FINANCE

Citibank, Citifinancial, International Exchange Bank, East West Bank, Maybank, Banco Filipino, UCPB, Unionbank

INSURANCE

Philamlife, Sunlife of Canada, Pru Life, Grepalife, PNB General Insurers,Cocoplans, Pioneer

GOVERNMENT

Central Bank of the Philippines, Pag-ibig Fund, Home Guaranty Corporation, Philhealth, Commission on Audit, Department of Energy

ACADEME

La Salle Greenhills, Sienna School System, St. Aedan School (New Jersey USA)

RETAIL

South Supermarket, Super SM, Guess USA, Golden ABC, Philippine Seven, Mossimo

PROFESSIONAL ORG

PMAP, PSTD