This program provides practical strategies and techniques resulting in to excellent customer satisfaction, extremely useful approaches to help ensure that products and services are produced. Participants will learn the true meaning of exceptional service, how to project a customer-friendly image, how to handle demanding customers leading to both productivity and profitability.

With this workshop, we aim to internalize "WOW" service as a "WAY" of life!

· Gain confidence in handling internal and external customer requirements
· Ensure excellent delivery of products/services
· Develop appropriate and systematic procedures in handling customer complaints particularly
in after sales service
· Develop a personal action plan to acquire customer service skills